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  1. #11
    mistersqueegee's Avatar
    mistersqueegee is offline WCRs Biggest Fan
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    Quote Originally Posted by mdefiel View Post
    Tony,
    You used an important phrase in your question. It's what the customer expects. If they think you're a cheap guy for charging
    extra for a few extra minutes of work then you are.

    PS
    In my neck of the woods it would be rude for them to speak up and let you know they're angry.
    The only times I've run across this it's taken 3 times as long to clean the windows as normal because they go way overboard w/ the stuff. I let them know beforehand it's going to cost extra and if they want to they can clean it off themselves then I'll do the standard cleaning.
    Tony Evans
    A New View Window Cleaning
    http://anewviewia.com/
    tony@anewviewia.com
    (319) 325-9475

  2. BostonMike's Avatar
    BostonMike is offline Diamond Squeegee
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    Quote Originally Posted by Schnauzer View Post
    I see what Mike is saying...I am like Tony, if it is time consuming, by all means, I will bring it to the customers attention before I clean and charge more. If it isn't much time involved...I have to ask myself, is 15 dollars extra worth loosing a $45 a month account? Mutiply that by 12, its $540 per year I am loosing by making my customer mad over $15.
    That's exactly what I'm trying to say. Sometimes it's extra sometimes it's not.

    PS
    I only charge when paint removal is an obvious time consuming process. There is something to be said for kind gesture and customer good will. Hopefully they'll remember next time a sales rep from the competition comes through.
    Last edited by BostonMike; 12-09-2009 at 05:32 PM.
    Best Regards
    Mike

    "A slow window cleaner is a poor window cleaner." Joel Andrews

  3. Merv's Avatar
    Merv is offline Gold Squeegee
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    Quote Originally Posted by JansenServices View Post
    Hey guys im new to this whole new store front thing and I have a couple accounts and as I was driving by them the other night I noticed they have sprayed their windows with that fake snow stuff. At the end of this holiday season should I charge them more for cleaning that or just clean it with no complaints?

    thanks
    dave
    =====================

    It depends on how much paint and what kind of paint. Some come off easy and some are extremely difficult to remove. Once in a while it can be a major job. Even different colors vary in how difficult they are to remove.

    Fake snow might be easy or difficult. Recent snows are easier to remove than in the past. If it is high on the window it is more difficult. You would have to try it to know. If it is inside you might need to put down a tarp.

    If you have to put in a lot of work to get it off, don't you think it might be worth something extra?

    Some people won't like to pay more because they don't like to pay more. Some will think it is easy. It is always easier when the other guy does it. Customers do tend to under estimate the job.
    Merv Victor
    Victor's Window Cleaning
    Ventura County, Southern California

  4. llaczko's Avatar
    llaczko is offline Rhodium Squeegee
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    Quote Originally Posted by mdefiel View Post
    You used an important phrase in your question. It's what the customer expects.
    Expectations are two-sided, and deserve a conversation.
    Quote Originally Posted by mdefiel View Post
    If they think you're a cheap guy for charging extra for a few extra minutes of work then you are.
    I disagree -- that may be one perspective.
    Quote Originally Posted by mdefiel View Post
    In my neck of the woods it would be rude for them to speak up and let you know they're angry.
    Who said anything about rude or angry?!?
    It's Possible

    "Always the beautiful answer who asks a more beautiful question." ~ e.e. cummings

    "The school is the last expenditure upon which America should be willing to economize." ~ FDR

  5. pro window kleening's Avatar
    pro window kleening is offline Brass Squeegee
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    Merv, you got it right to the point !! Control of paint isthe deal !! I use a smal waste basket and just catch most of the paint in it !! Get a waiver signed too !! A person wonders if it's worth it some x's !!! A lot of sq ft !! Stan, pro window kleening and proud sorbo user

  6. BostonMike's Avatar
    BostonMike is offline Diamond Squeegee
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    Quote Originally Posted by llaczko View Post
    I disagree -- that may be one perspective.
    Sorry Larry but the customer's perspective is the only one that really matters. If they think you are cheap you are! Even if you don't agree with them.
    Best Regards
    Mike

    "A slow window cleaner is a poor window cleaner." Joel Andrews

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    Quote Originally Posted by llaczko View Post
    Who said anything about rude or angry?!?
    Somebody said they don't want a customer MAD over $15. I used the word rude because most unhappy "mad" customers, I think it is well over 90% will never tell you. They simply go away because it would be rude to tell you.
    Best Regards
    Mike

    "A slow window cleaner is a poor window cleaner." Joel Andrews

  8. llaczko's Avatar
    llaczko is offline Rhodium Squeegee
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    Quote Originally Posted by mdefiel View Post
    Sorry Larry but the customer's perspective is the only one that really matters. If they think you are cheap you are! Even if you don't agree with them.
    My point was that it may be the perspective of one customer not all. Your quote must be presented with confidence.

    Are you assuming someone thinks you are cheap? Perhaps they are the cheap ones... I've never been told that I am cheap because I don't provide some free or discounted service.

    Read some of Paul and Kevin's posts regarding the perceived value of our services. Many times we are the ones afraid to raise prices (for various reasons.)
    It's Possible

    "Always the beautiful answer who asks a more beautiful question." ~ e.e. cummings

    "The school is the last expenditure upon which America should be willing to economize." ~ FDR

  9. eddieb's Avatar
    eddieb is offline Brass Squeegee
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    I always charge for paint/snow removal. I let my customers know this. Also the way i get around the pricing part is this. If they have snow on inside or even water color paint on inside. I will take a couple of dollars off when i service them . Then remind them of that when pricing for removal is givin.

    As for snow removal the easiest way i have found to remove snow... Dry scrape and shop vac the area before you even attempt to clean glass. Also use some soft scrub cleanser when cleaning. THat snow residue is a bitch to work with. It will get into everything
    Eddie Bollmeyer
    J E B Window Cleaning
    Savannah, MO.
    (NW Missouri)

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    Quote Originally Posted by eddieb View Post
    I always charge for paint/snow removal. I let my customers know this. Also the way i get around the pricing part is this. If they have snow on inside or even water color paint on inside. I will take a couple of dollars off when i service them . Then remind them of that when pricing for removal is givin.

    As for snow removal the easiest way i have found to remove snow... Dry scrape and shop vac the area before you even attempt to clean glass. Also use some soft scrub cleanser when cleaning. THat snow residue is a bitch to work with. It will get into everything
    =======================

    A couple of dollars won't cover most interior removal. I think you know that.

    Removing snow or paint from the inside is difficult. Doing it for free would be very generous. You cannot use a lot of water. It threatens the floors, carpets, and furniture so you have to take care and work slowly.

    If they used a lot of paint, it especially takes a lot of work. Some kinds of snows leave a residue that is very hard to get off. You do not know for sure what it is until you get into it.
    Merv Victor
    Victor's Window Cleaning
    Ventura County, Southern California

 

 

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